About Us

At Renegade Hospitality Group, we take an experiential approach to the customer service business and believe that real, sustained success comes when we stop “processing” people and start engaging them.

We help large and small companies create differentiated, defensible experiences for both their customers and their teams. Our tools are used by over 100 of the top hospitality brands in the world…

Tim's Bio     Who We Are

 

 

 

Training

 

Renegade Hospitality Group offers an extensive suite of cutting edge training solutions that drive sales, strengthen customer loyalty and intensify team engagement.

TESTIMONIALS
  • "I would definitely recommend Tim Kirkland to speak for other companies in the service industry! I heard a tremendous amount of positive comments from our attendees on the insight Tim shared. Tim had a great way to keep the audience focused on his message, which was chock-full of very valuable and relatable content. His message made sense, simple as that. He had great timing with his message, know...
    "I would definitely recommend Tim Kirkland to speak for other companies in the service industry! I heard a tremendous amount of positive comments from our attendees on the insight Tim shared. Tim had a great way to keep the audience focused on his message, which was chock-full of very valuable and relatable content. His message made sense, simple as that. He had great timing with his message, knowing when to add in the right sparks of humor throughout the presentation, which had our audience roaring with laughter and kept them entertained. We look forward to more opportunities to work with Tim again in the future."
    ★ ★ ★ ★ ★

    Jackie Vienneau

    Executive Office - Subway
  • "I have attended many presentations over the past thirty years and your information zoomed you into the top five! The information you presented was relevant to the environment we currently operate in. The tips were user friendly with the “how to” for implementation. Combine all of this with your energetic, straight talk style and our franchisees and managers saw a winning program. Thanks for makin...
    "I have attended many presentations over the past thirty years and your information zoomed you into the top five! The information you presented was relevant to the environment we currently operate in. The tips were user friendly with the “how to” for implementation. Combine all of this with your energetic, straight talk style and our franchisees and managers saw a winning program. Thanks for making it actionable as well as memorable!"
    ★ ★ ★ ★ ★

    Dennis LaVenture

    VP of Operations - Country Kitchen International
  • "It was fantastic and totally applicable to everyone in attendance, including us at the franchisor level! I would have Tim come back 5 times over!"
    "It was fantastic and totally applicable to everyone in attendance, including us at the franchisor level! I would have Tim come back 5 times over!"
    ★ ★ ★ ★ ★

    Karley Hofer

    Director of Brand Development - Orange Leaf Yogurt
  • “Every, and I mean EVERY attendee I talked to loved you program! I have already sharing my notes with our internal team and we are incorporating your pearls into our training.”
    “Every, and I mean EVERY attendee I talked to loved you program! I have already sharing my notes with our internal team and we are incorporating your pearls into our training.”
    ★ ★ ★ ★ ★

    Dennis LaVenture

    VP of Operations - Country Kitchen International
  • “Excellent! Tim’s presentation was well put together and delivered with wonderful humor. Feedback from our customers was great!”
    “Excellent! Tim’s presentation was well put together and delivered with wonderful humor. Feedback from our customers was great!”
    ★ ★ ★ ★ ★

    Ruth Wik

    US FoodService, San Francisco
  • "I’ve been apart of several seminars in my career with 2 other restaurant concepts. I can’t speak for all attendees, but I know for a fact, this was the first time in my life I was eager to get back to my teams to share information I learned from Tim. I’ve began to use the interviewing and hiring practices in our company, and we’ve seen instant results."
    "I’ve been apart of several seminars in my career with 2 other restaurant concepts. I can’t speak for all attendees, but I know for a fact, this was the first time in my life I was eager to get back to my teams to share information I learned from Tim. I’ve began to use the interviewing and hiring practices in our company, and we’ve seen instant results."
    ★ ★ ★ ★ ★

    Charles D.

    Newks Franchise Company

Seminars

 

Over 20,000 people attend Tim Kirkland’s live keynotes, workshops and seminars. Each one is custom-designed to engage, inform and inspire.

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Our Very Latest -

The Renegade Cook

by Matt Nelson